Data Protection · Your Rights · Transparency
At phcity19, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a phcity19 player in the Philippines.
A quick overview of how phcity19 handles your personal information – with full legal detail in the sections below.
phcity19 uses SSL encryption, secure servers, and strict access controls to protect your personal information from unauthorized access, disclosure, or misuse at every stage of processing.
phcity19 will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate the platform, comply with regulations, and improve your experience.
As a phcity19 player, you have the right to access, correct, and request deletion of your personal data. Submit a data request anytime through our support channels and we'll respond promptly.
phcity19 processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
phcity19 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyze platform performance. You can manage cookie preferences in your browser settings.
In the unlikely event of a data breach that affects your personal information, phcity19 will notify affected players and the National Privacy Commission (NPC) within the timeframes required by Philippine law.
Summary: phcity19 collects personal data to operate the platform, verify your identity, process payments, and comply with Philippine law. We protect your data with industry-standard security, never sell it to third parties, and give you full rights over your information under the Philippine Data Privacy Act of 2012.
This Privacy Policy ("Policy") describes how phcity19 ("phcity19," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the phcity19 online gaming platform available at phcity19.club and all associated services (collectively, the "Platform").
phcity19 is committed to protecting the privacy and personal data of all players. This Policy is designed to be transparent and easy to understand, while meeting the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations ("IRR").
By registering for a phcity19 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the phcity19 Platform.
This Policy should be read alongside phcity19's Terms and Conditions, which are available at phcity19.club/terms-conditions.
phcity19 is the data controller responsible for your personal data collected through the Platform. As data controller, phcity19 determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with applicable Philippine data protection law.
phcity19 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the phcity19 DPO through the contact details provided in Section 16 of this Policy.
phcity19 collects the following categories of personal data from players:
phcity19 collects personal data through the following means:
phcity19 uses your personal data for the following purposes:
phcity19 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
phcity19 does not sell, rent, or trade your personal data to third parties. phcity19 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers engaged by phcity19 are required to process personal data only in accordance with phcity19's instructions and applicable data protection law, and to implement appropriate technical and organizational security measures.
Some of phcity19's service providers may be located outside the Philippines. Where personal data is transferred to recipients in other countries, phcity19 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that meet the standards required by the Philippine DPA and NPC regulations.
phcity19 will not transfer your personal data to any country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
phcity19 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specific retention periods include:
When personal data is no longer required for any lawful purpose, phcity19 will securely delete or anonymize it in accordance with its data retention and disposal procedures.
Cookies are small text files placed on your device when you visit the phcity19 Platform. They allow the Platform to recognize your device, remember your preferences, keep you logged in, and collect usage data to help us improve the Platform experience.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phcity19 Platform, including your ability to stay logged in or access certain features. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phcity19:
To exercise any of these rights, please contact phcity19 using the details in Section 16. phcity19 will respond to all data rights requests within thirty (30) days of receipt, or within such extended period as permitted by applicable law where the request is complex or numerous.
Please note that certain rights are subject to limitations. For example, phcity19 may be unable to delete data that it is legally required to retain, or may need to verify your identity before fulfilling an access request.
The phcity19 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine law governing casino-style gambling. phcity19 does not knowingly collect personal data from individuals under the age of 21.
phcity19 implements age verification procedures during the registration process and as part of KYC verification to prevent underage access to the Platform. Where phcity19 discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, it will immediately suspend the account, void any pending bets, and return any real-money balance to the payment source used for deposit.
If you are a parent or guardian and believe that a minor has registered a phcity19 account or provided personal data to phcity19, please contact us immediately using the details in Section 16 so that we can take appropriate action.
phcity19 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
While phcity19 takes all reasonable steps to protect your personal data, no method of data transmission or storage is completely secure. phcity19 cannot guarantee the absolute security of data transmitted to or from the Platform. You are responsible for maintaining the security of your phcity19 account credentials and for notifying phcity19 immediately if you suspect unauthorized access to your account.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phcity19 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the requirements of the DPA.
The phcity19 Platform may contain links to third-party websites or services, including game software providers and payment processors. This Privacy Policy applies only to the phcity19 Platform and does not cover the privacy practices of any third-party websites or services.
phcity19 is not responsible for the privacy practices or content of any third-party websites. When you access a third-party website or service through the phcity19 Platform, you do so at your own risk and subject to the privacy policy of that third party. phcity19 encourages you to review the privacy policies of any third-party services you use in connection with the Platform.
phcity19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this Policy are material, phcity19 will provide reasonable advance notice to registered players via email or a prominent notice on the Platform before the changes take effect. Your continued use of the phcity19 Platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.
phcity19 recommends that you review this Privacy Policy periodically to stay informed of how we are protecting your personal data. If you have any concerns about changes to this Policy, please contact us using the details in Section 16.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by phcity19, please contact us through the following channels:
phcity19 will acknowledge all data protection inquiries within two (2) business days and provide a substantive response within thirty (30) days, or within such extended period as permitted by applicable law.
If you are not satisfied with phcity19's response to your data protection inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.
Under the Philippine Data Privacy Act of 2012, phcity19 players have clear, enforceable rights over their personal information.
Request a copy of all personal data phcity19 holds about you, including how it is being used.
Ask us to correct any inaccurate or outdated personal information in your phcity19 profile.
Request deletion of your data where it is no longer needed, subject to legal retention requirements.
Receive your data in a portable format and transfer it to another service where technically feasible.
To exercise any of these rights, contact our Data Protection Officer at [email protected] or reach us via live chat inside your phcity19 account.
Your privacy and security are our priority. Join thousands of Filipino players who trust phcity19 for a safe, fair, and exciting online gaming experience – backed by strong data protection practices.
21+ only. Please play responsibly. Gambling is addictive. Know when to stop.